Popular Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request access hub to USJ resources and applications

Request new software to be installed on your USJ computer

IT Support for On-Campus Events, 2 weeks advance notice required

Assistance with Reset / Unlock of your USJ Password.

Request institutional data for reports, self-studies and other projects.

Use this service to report a problem and request assistance with FortiClient VPN.

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Submit a request to OIT to coordinate a training session

Report an issue with USJ Phones

Connecting to USJ Wireless

Basic Service Ticket to report an issue.

Report issue with Slate application

Having problems with Examplify?

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Request an Add, Change or Move to a USJ Phone

Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.

User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.

Print Card Access for student workers on a temporary basis.

For submitting requests and ideas for larger scale projects.

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.

This service is for reporting issues using or logging in to Blackboard.