Popular Services

Request new software to be installed on your USJ computer

Request access hub to USJ resources and applications

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

IT Support for On-Campus Events, 2 weeks advance notice required

This service is for reporting printing, scanning, or copying issues.

This service is for reporting issues using or logging in to Blackboard.

Assistance with Reset / Unlock of your USJ Password.

Jenzabar Password Reset Request

Basic Service Ticket to report an issue.

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

Report an issue with Blackboard enrollments (Faculty/Student)

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Support for Hardware Issues

Move Equipment to New Location - related to office move

Submit a request for courses setup in Blackboard to sync to ExamSoft.

Jenzabar Data Issue

Request institutional data for reports, self-studies and other projects.

Use this service to report a problem and request assistance with FortiClient VPN.

Report Suspicious Email

Having problems with Examplify?

Problems with Software?

For submitting requests and ideas for larger scale projects.

Connecting to USJ Wireless

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.