Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request new software to be installed on your USJ computer
IT Support for On-Campus Events, 2 weeks advance notice required
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Request institutional data for reports, self-studies and other projects.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
This service is for reporting issues using or logging in to Blackboard.
Use this service to report a problem and request assistance with FortiClient VPN.
Issues and requests related to Powerfaids software.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.