When on an active call, click on the ellipses button

 

Select Hold from the menu to place the call on hold

 

Call will now show as on hold

 

If you minimize the active call window or are unable to find it, simply look for the On hold green label and click it to bring back the call control screen

 

When a call is on hold, click on the Resume button to make the call active again

 

 

NOTE: You cannot end a call that is on hold, you must resume it first to hang up the call

While a call is on hold, click the Transfer button

 

Type the name of the person or number you wish to transfer to and click the transfer type.
 is a warm/consultative transfer,
 is a blind transfer

 

 

If you use the dial pad and mouse, you can see the type of transfer in detail at the bottom: