Webex PC - Retrieve Call Environment Data & Logs

Webex PC - Retrieve Call Environment Data & Logs

This documentation will show you how to retrieve your call environment data and Webex logs
1.
Open Webex and click on your profile icon in the top-left corner and go to Help > Health Checker
 
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2.
Click Diagnostics at the bottom-right
 
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3.
Click Export all data in the bottom-right corner
 
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4.
Click the Save problem report files check box and then click Export
 
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5.
Select a folder you wish to save the files in and click Select Folder
 
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This will create a file named WebexDiagnosticLogs - <dd-mm-yyyy> <hh-mm-ss>.zip
6.
Send this to the customer support representative
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