Services A-Z (53)

Removal of Employee access upon separation from USJ

This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.

Request a new mailing list or support for an existing list.

Symantec Endpoint Protection provides antivirus and antimalware protection

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Basic Service Ticket to report an issue.

This service is for reporting issues using or logging in to Blackboard Collaborate.

This service is for reporting issues using or logging in to Blackboard.

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Report an Issue with a Computer Lab.

Opt-in to the USJ Alert system to receive emergency text notices instantly.

Request from Bursar Office to run eBill(s)

Report an issue with Echo60

Having problems with Examplify?

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Support for Hardware Issues

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request App deployments to USJ iPads

Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.

Request a new account for Jenzabar account or change to current access.

Jenzabar Data Issue

Jenzabar Password Reset Request

Have a need to print a 36" x 48" color poster?

Report Lost or Stolen USJ Computers

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

Move Equipment to New Location - related to office move

A place to provide feedback or suggestions on the MyIT site for the USJ Office of Information Technology

IT Support for On-Campus Events, 2 weeks advance notice required

Use this service to report a problem and request assistance with FortiClient VPN.

Report an issue with Blackboard enrollments (Faculty/Student)

This service is for reporting printing, scanning, or copying issues.

Use this service to request a new account in Echo630, or to request a course be added to your account.

Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Submit a request to OIT to coordinate a training session

USJ UniFLOW Secure Mobile Printing

Do it yourself - Reset / Unlock / Change your USJ Password.

Used to request new or revised access for a user to a shared network departmental drive.

Report issue with Slate application

Problems with Software?

Request new software to be installed on your USJ computer

USJ Student Worker - no longer employed. Request to remove access.

Print Card Access for student workers on a temporary basis.

Report Suspicious Email

Submit a request for courses setup in Blackboard to sync to ExamSoft.

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Request an Add, Change or Move to a USJ Phone

Assistance with Reset / Unlock of your USJ Password.

Report an issue with USJ Phones

Connecting to USJ Wireless

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.

USJ Learning Management System (LMS).