Services A-Z (53)
Account Management
Removal of Employee access upon separation from USJ
Communication & Collaboration
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Communication & Collaboration / Email & Calendar Requests
Request a new mailing list or support for an existing list.
Security
Symantec Endpoint Protection provides antivirus and antimalware protection
Student Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Communication & Collaboration / Email & Calendar Requests
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Basic Service Ticket to report an issue.
Blackboard
This service is for reporting issues using or logging in to Blackboard Collaborate.
Blackboard
This service is for reporting issues using or logging in to Blackboard.
Computer Lab & Classrooms Technologies
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Computer Lab & Classrooms Technologies
Report an Issue with a Computer Lab.
Communication & Collaboration
Opt-in to the USJ Alert system to receive emergency text notices instantly.
Software and Administrative Apps
Request from Bursar Office to run eBill(s)
Educational Technology
Report an issue with Echo60
Software and Administrative Apps
Having problems with Examplify?
Student Services
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Communication & Collaboration / Telecommunication Requests
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Computers & Printing
Support for Hardware Issues
Computers & Printing
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Software and Administrative Apps
Request App deployments to USJ iPads
Computers & Printing
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Account Management
Request a new account for Jenzabar account or change to current access.
Software and Administrative Apps / Jenzabar
Jenzabar Data Issue
Software and Administrative Apps / Jenzabar
Jenzabar Password Reset Request
Computers & Printing
Have a need to print a 36" x 48" color poster?
Security
Report Lost or Stolen USJ Computers
Blackboard
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Computers & Printing
Move Equipment to New Location - related to office move
Communication & Collaboration
A place to provide feedback or suggestions on the MyIT site for the USJ Office of Information Technology
Media & Events
IT Support for On-Campus Events, 2 weeks advance notice required
Software and Administrative Apps
Use this service to report a problem and request assistance with FortiClient VPN.
Blackboard
Report an issue with Blackboard enrollments (Faculty/Student)
Computers & Printing
This service is for reporting printing, scanning, or copying issues.
Educational Technology
Use this service to request a new account in Echo630, or to request a course be added to your account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
Blackboard
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Media & Events
Submit a request to OIT to coordinate a training session
Computers & Printing
USJ UniFLOW Secure Mobile Printing
Account Management
Do it yourself - Reset / Unlock / Change your USJ Password.
IT Infrastructure
Used to request new or revised access for a user to a shared network departmental drive.
Software and Administrative Apps
Report issue with Slate application
Software and Administrative Apps
Problems with Software?
Software and Administrative Apps
Request new software to be installed on your USJ computer
Account Management
USJ Student Worker - no longer employed. Request to remove access.
Computers & Printing
Print Card Access for student workers on a temporary basis.
Security
Report Suspicious Email
Blackboard
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Communication & Collaboration / Telecommunication Requests
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Communication & Collaboration / Telecommunication Requests
Request an Add, Change or Move to a USJ Phone
Account Management
Assistance with Reset / Unlock of your USJ Password.
Communication & Collaboration / Telecommunication Requests
Report an issue with USJ Phones
IT Infrastructure
Connecting to USJ Wireless
Communication & Collaboration / Telecommunication Requests
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
Blackboard
USJ Learning Management System (LMS).