Services A-Z (53)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Account Deactivation

Removal of Employee access upon separation from USJ

Add, Remove, Or Change Fax Service

This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.

Add/Remove user from Email Distribution List

Request a new mailing list or support for an existing list.


Symantec Endpoint Protection provides antivirus and antimalware protection

Assistance with joining a TV, gaming, or smart device to WiFi

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Assistance with Office 365

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


Basic Service Ticket

Basic Service Ticket to report an issue.

BB Collaborate

This service is for reporting issues using or logging in to Blackboard Collaborate.

Blackboard Problem

This service is for reporting issues using or logging in to Blackboard.


Classroom Technology

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Computer Lab

Report an Issue with a Computer Lab.


e2Campus Alert System

Opt-in to the USJ Alert system to receive emergency text notices instantly.


Request from Bursar Office to run eBill(s)

Echo360 Issue

Report an issue with Echo60

Examplify Issues

Having problems with Examplify?

Ezproxy Library Research Database

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


General Voicemail Issues

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.


Hardware Repair

Support for Hardware Issues

Hardware Request

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


iPad App Deployment Request

Request App deployments to USJ iPads

iPad Assignment Request

Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.


Jenzabar Account Request Form

Request a new account for Jenzabar account or change to current access.

Jenzabar Data Issue

Jenzabar Data Issue

Jenzabar Password Reset

Jenzabar Password Reset Request


Large Format Poster Printing

Have a need to print a 36" x 48" color poster?

Lost or Stolen USJ Equipment

Report Lost or Stolen USJ Computers


Merge Courses in Blackboard

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

Move Equipment to New Location

Move Equipment to New Location - related to office move

MyIT Feedback

A place to provide feedback or suggestions on the MyIT site for the USJ Office of Information Technology


On-Campus Event Support

IT Support for On-Campus Events, 2 weeks advance notice required


Problem with FortiClient VPN

Use this service to report a problem and request assistance with FortiClient VPN.


Report an issue with Blackboard enrollments (Faculty/Student)

Report an issue with Blackboard enrollments (Faculty/Student)

Report an issue with printing

This service is for reporting printing, scanning, or copying issues.

Request an Account or Course in Echo360

Use this service to request a new account in Echo630, or to request a course be added to your account.

Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.

Request Blackboard Course/Organization Copy (Faculty)

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Request Training

Submit a request to OIT to coordinate a training session


Secure Mobile Printing

USJ UniFLOW Secure Mobile Printing

Self-Service Password Tool

Do it yourself - Reset / Unlock / Change your USJ Password.

Shared Network Drive Access Request

Used to request new or revised access for a user to a shared network departmental drive.


Report issue with Slate application

Software Issues

Problems with Software?

Software Request

Request new software to be installed on your USJ computer

Student - End of Employment

USJ Student Worker - no longer employed. Request to remove access.

Student Print Card Request for Department

Print Card Access for student workers on a temporary basis.

Suspicious Email

Report Suspicious Email

Sync ExamSoft Course(s)

Submit a request for courses setup in Blackboard to sync to ExamSoft.


Telephone Line Label/Button/Caller ID Changes

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Telephone Service Change

Request an Add, Change or Move to a USJ Phone


USJ Password Reset

Assistance with Reset / Unlock of your USJ Password.

USJ Telephone Issues

Report an issue with USJ Phones

USJ Wireless Network

Connecting to USJ Wireless


Voicemail Pin/Password Reset Request

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.


Welcome to Blackboard

USJ Learning Management System (LMS).