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Services or Offerings?
USJ Password Reset
  1. Services
  2. Account Management
Assistance with Reset / Unlock of your USJ Password.
Access Requests
  1. Services
  2. Account Management
Request access hub to USJ resources and applications
Add, Remove, Or Change Fax Service
  1. Services
  2. Communication & Collaboration
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Add/Remove user from Email Distribution List
  1. Services
  2. Communication & Collaboration
  3. Email & Calendar Requests
Request a new mailing list or support for an existing list.
Ambassador Course Material Adoption Tool (BookAT)
  1. Services
  2. Educational Technology
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Assistance with joining a TV, gaming, or smart device to WiFi
  1. Services
  2. Student Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Assistance with Office 365
  1. Services
  2. Communication & Collaboration
  3. Email & Calendar Requests
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Basic Service Ticket
  1. Services
  2. None
Basic Service Ticket to report an issue.
BB Collaborate
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard Collaborate.
Blackboard Problem
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard.
Classroom Technology
  1. Services
  2. Computer Lab & Classrooms Technologies
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Course Evaluation
  1. Services
  2. Blackboard
Assistance for Course Evaluation
Data Request
  1. Services
  2. Institutional Effectiveness
Request institutional data for reports, self-studies and other projects.
eBill
  1. Services
  2. Software and Administrative Apps
Request from Bursar Office to run eBill(s)
Echo360 Issue
  1. Services
  2. Educational Technology
Report an issue with Echo60