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Services or Offerings?
USJ Password Reset
  1. Services
  2. Account Management
Assistance with Reset / Unlock of your USJ Password.
Account Deactivation
  1. Services
  2. Account Management
Removal of Employee access upon separation from USJ
Add, Remove, Or Change Fax Service
  1. Services
  2. Communication & Collaboration
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Add/Remove user from Email Distribution List
  1. Services
  2. Communication & Collaboration
  3. Email & Calendar Requests
Request a new mailing list or support for an existing list.
Ambassador Course Material Adoption Tool (BookAT)
  1. Services
  2. Educational Technology
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Antivirus
  1. Services
  2. Security
Symantec Endpoint Protection provides antivirus and antimalware protection
Assistance with joining a TV, gaming, or smart device to WiFi
  1. Services
  2. Student Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Assistance with Office 365
  1. Services
  2. Communication & Collaboration
  3. Email & Calendar Requests
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Basic Service Ticket
  1. Services
  2. None
Basic Service Ticket to report an issue.
BB Collaborate
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard Collaborate.
Blackboard Problem
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard.
Classroom Technology
  1. Services
  2. Computer Lab & Classrooms Technologies
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Computer Lab
  1. Services
  2. Computer Lab & Classrooms Technologies
Report an Issue with a Computer Lab.
Course Evaluation
  1. Services
  2. Blackboard
Assistance for Course Evaluation
e2Campus Alert System
  1. Services
  2. Communication & Collaboration
Opt-in to the USJ Alert system to receive emergency text notices instantly.