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Services or Offerings?
USJ Password Reset
  1. Services
  2. Account Management
Assistance with Reset / Unlock of your USJ Password.
Access Requests
  1. Services
  2. Account Management
Request access hub to USJ resources and applications
Add or Remove Door Access Permission
  1. Services
  2. Security
Add or Remove Door Access Permissions for a User or Access Level in a Building
Add, Remove, Or Change Fax Service
  1. Services
  2. Communication & Collaboration
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Ambassador Course Material Adoption Tool (BookAT)
  1. Services
  2. Educational Technology
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Assistance with joining a TV, gaming, or smart device to WiFi
  1. Services
  2. Student Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Assistance with Office 365
  1. Services
  2. Communication & Collaboration
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Basic Service Ticket
  1. Services
  2. None
Basic Service Ticket to report an issue.
BB Collaborate
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard Collaborate.
Blackboard Problem
  1. Services
  2. Blackboard
This service is for reporting issues using or logging in to Blackboard.
Classroom Technology
  1. Services
  2. Computer Lab & Classrooms Technologies
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Course Evaluation - Course Issue
  1. Services
  2. Institutional Effectiveness
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Course Evaluation - User Issue
  1. Services
  2. Institutional Effectiveness
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Cyber Security Training
  1. Services
  2. Security
Schedule Cyber Security Training with USJ Information Technology
Data Request
  1. Services
  2. Institutional Effectiveness
Request institutional data for reports, self-studies and other projects.