Remote Working Tools for Staff

FAQ

• I don’t have a USJ laptop, how do I check my work email?
  • Myoffice.usj.edu is available to all USJ from any computer with an internet connection - Office 365 Access (Including Personal Devices)
• I am told I need VPN to access certain systems – What is VPN and how do I do that?
  • VPN is how an computer outside the network can securely tunnel in and access resources not available outside the network (example: Dept I Drive) - FortiClient VPN Connection Setup Instructions & How to Connect
• My Departmental I drive is not accessible from home – There is a red X on it even when I’m on VPN, how do I connect? )
  • Once on VPN the connection needs to be refreshed simply click the I drive and it should connect.
• What is accessible with/without VPN when do I use it?
  • Some applications are available without VPN. Due to increased load on the VPN gateway please only use it if your application is on the list of apps where VPN is needed.  Once you have completed work using any resource that requires VPN please disconnect to decrease load on the VPN gateway.  Only the systems here require VPN access to function - Applications That Require VPN Access
• Can I forward my work phone to my cell?  How do I do that? 
  • Yes this feature is available  Forwarding of call on your USJ Office Phone
• How do I pick up my voicemails from off site?
  • Voicemails deliver to their associated email box and can be picked up that way.  Deleting the email will delete the voicemail from the phone system as well.  Alternatively you can dial in and pick up you voicemail through the phone system.  How do I pick up my voicemails from off-campus?
• How do I conduct telemeetings with other staff or vendors
  • We have a variety of tools available that can be used to conduct conference calls and telepresence meetings
    • Hosting Meetings on Blackboard Collaborate Ultra
    • Instructions to Start Using Microsoft Teams
• How do I change my voicemail greeting?
  • Change your greeting either from your desk phone, or by dialing into your voicemail box using the instructions here - Change Your Voice Mail Greeting
• Can I bring home equipment from my desk, other than my laptop?
  • You should not take equipment from your desk home, other than your laptop.  Do not take monitors, phones, keyboards, mice, docks, etc. home.  Other options can be found here - USJ Remote Working and Equipment Usage

Basic Resources

e2Campus Alert System

Tips for productive online meetings

Echo360 Install and Use

FortiClient VPN Connection Setup Instructions & How to Connect

Office 365

Office 365 Access (Including Personal Devices)

Moving Files Into OneDrive

Sharing OneDrive Files and Folders

Phones and Voicemail

How do i pick up my voicemails from off-campus?

Forwarding of calls on your USJ Office Phone

Change Your Voice Mail Greeting

Microsoft Teams

Instructions to Start Using Microsoft Teams

Moving Files Into Teams

Understanding Meetings In Teams

Schedule a Teams Meeting From Outlook

In addition to these highlighted articles, you can use this site to locate many additional Knowledge Base articles on a broad range of IT topics at USJ.

• 1.  Use the Search feature in the upper right of any page
• 2. Check some of our common tags, or link to tags at the top of any Knowledge Base article.  This will bring up all articles related to that tag
• a.  Blackboard
• b.  Online
• 3.  If you are still not able to locate an answer to your question, use the Services section to submit a request for help to the Service Desk