Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request new software to be installed on your USJ computer
Request institutional data for reports, self-studies and other projects.
IT Support for On-Campus Events, 2 weeks advance notice required
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Do it yourself - Reset / Unlock / Change your USJ Password.
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
This service is for reporting issues using or logging in to Blackboard.