Popular Services

Request access hub to USJ resources and applications

Request new software to be installed on your USJ computer

Assistance with Reset / Unlock of your USJ Password.

IT Support for On-Campus Events, 2 weeks advance notice required

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Basic Service Ticket to report an issue.

User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.

Connecting to USJ Wireless

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Jenzabar Password Reset Request

Print Card Access for student workers on a temporary basis.

For submitting requests and ideas for larger scale projects.

Support for Hardware Issues

Request institutional data for reports, self-studies and other projects.

Report an issue with Blackboard enrollments (Faculty/Student)

Report issue with EdConnect application

Schedule Cyber Security Training with USJ Information Technology

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Request an Add, Change or Move to a USJ Phone

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Report Suspicious Email

Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.

Do it yourself - Reset / Unlock / Change your USJ Password.

Move Equipment to New Location - related to office move