Popular Services

Request new software to be installed on your USJ computer

Request access hub to USJ resources and applications

Assistance with Reset / Unlock of your USJ Password.

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Basic Service Ticket to report an issue.

User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.

Jenzabar Password Reset Request

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Print Card Access for student workers on a temporary basis.

Use this service to report a problem and request assistance with FortiClient VPN.

Issues and requests related to Powerfaids software.

Problems with Software?

Jenzabar Data Issue

For submitting requests and ideas for larger scale projects.

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.

Request institutional data for reports, self-studies and other projects.

Request an Add, Change or Move to a USJ Phone

IT Support for On-Campus Events, 2 weeks advance notice required

Do it yourself - Reset / Unlock / Change your USJ Password.

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Connecting to USJ Wireless

This service is for reporting issues using or logging in to Blackboard.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Schedule Cyber Security Training with USJ Information Technology

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.