Popular Services
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Request institutional data for reports, self-studies and other projects.
IT Support for On-Campus Events, 2 weeks advance notice required
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Request new software to be installed on your USJ computer
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Print Card Access for student workers on a temporary basis.
Report an issue with Blackboard enrollments (Faculty/Student)
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
This service is for reporting issues using or logging in to Blackboard.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)