Popular Services

Request new software to be installed on your USJ computer

Assistance with Reset / Unlock of your USJ Password.

Request access hub to USJ resources and applications

Request institutional data for reports, self-studies and other projects.

IT Support for On-Campus Events, 2 weeks advance notice required

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Report issue with EdConnect application

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Basic Service Ticket to report an issue.

This service is for reporting issues using or logging in to Blackboard.

Report issue with Slate application

For submitting requests and ideas for larger scale projects.

This service is for reporting printing, scanning, or copying issues.

Connecting to USJ Wireless

Use this service to report a problem and request assistance with FortiClient VPN.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Do it yourself - Reset / Unlock / Change your USJ Password.

Jenzabar Data Issue

Support for Hardware Issues

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Submit a request to OIT to coordinate a training session

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Used to request a new code be added to Slate.

For general Slate changes.