Popular Services

Request new software to be installed on your USJ computer

Request access hub to USJ resources and applications

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request institutional data for reports, self-studies and other projects.

Basic Service Ticket to report an issue.

Jenzabar Data Issue

Assistance with Reset / Unlock of your USJ Password.

Having problems with Examplify?

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Request App deployments to USJ iPads

Submit a request for courses setup in Blackboard to sync to ExamSoft.

Use this service to report a problem and request assistance with FortiClient VPN.

IT Support for On-Campus Events, 2 weeks advance notice required

Report an issue with Echo60

For submitting requests and ideas for larger scale projects.

Move Equipment to New Location - related to office move

Jenzabar Password Reset Request

Request an Add, Change or Move to a USJ Phone

This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Problems with Software?

This service is for reporting printing, scanning, or copying issues.

Add or Remove Door Access Permissions for a User or Access Level in a Building

Connecting to USJ Wireless