Popular Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Request access hub to USJ resources and applications


Request new software to be installed on your USJ computer


Assistance with Reset / Unlock of your USJ Password.


IT Support for On-Campus Events, 2 weeks advance notice required


Use this service to report a problem and request assistance with FortiClient VPN.


Basic Service Ticket to report an issue.


Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.


Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)


Submit a request to OIT to coordinate a training session


Request institutional data for reports, self-studies and other projects.


Connecting to USJ Wireless


Report Suspicious Email


Report issue with Slate application


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Print Card Access for student workers on a temporary basis.


Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.


For submitting requests and ideas for larger scale projects.


Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


This service is for reporting issues using or logging in to Blackboard.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Report an issue with Blackboard enrollments (Faculty/Student)