Popular Services

Request access hub to USJ resources and applications


Request new software to be installed on your USJ computer


Jenzabar Password Reset Request


Basic Service Ticket to report an issue.


Request institutional data for reports, self-studies and other projects.


This service is for reporting issues using or logging in to Blackboard.


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


IT Support for On-Campus Events, 2 weeks advance notice required


Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.


Submit a request for courses setup in Blackboard to sync to ExamSoft.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Move Equipment to New Location - related to office move


This service is for reporting printing, scanning, or copying issues.


Jenzabar Data Issue


Assistance with Reset / Unlock of your USJ Password.


Use this service to report a problem and request assistance with FortiClient VPN.


Report an issue with Blackboard enrollments (Faculty/Student)


For submitting requests and ideas for larger scale projects.


Support for Hardware Issues


Connecting to USJ Wireless


Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.