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Problems with Software?
For requesting equipment for a new hire, and configuration of PC, phone, and group membership.
IT Support for On-Campus Events, 2 weeks advance notice required
This service is for reporting printing, scanning, or copying issues.
Assistance with Reset / Unlock of your USJ Password.
Do it yourself - Reset / Unlock / Change your USJ Password.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
USJ UniFLOW Secure Mobile Printing
Report Suspicious Email
Removal of Employee access upon separation from USJ
Support for Hardware Issues
Move Equipment to New Location - related to office move
Request new software to be installed on your USJ computer
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Jenzabar Data Issue
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
USJ Student Worker - no longer employed. Request to remove access.
This service is for reporting issues using or logging in to Blackboard.
This service is for reporting issues using or logging in to Blackboard Collaborate.
Use this service to request a new account in Echo630, or to request a course be added to your account.Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
Request a new account for Jenzabar account or change to current access.
Submit a request to OIT to coordinate a training session
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.