Popular Services
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request institutional data for reports, self-studies and other projects.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
Use this service to report a problem and request assistance with FortiClient VPN.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
IT Support for On-Campus Events, 2 weeks advance notice required
Do it yourself - Reset / Unlock / Change your USJ Password.
Move Equipment to New Location - related to office move
Add or Remove Door Access Permissions for a User or Access Level in a Building
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
This service is for reporting issues using or logging in to Blackboard.
USJ Student Worker - no longer employed. Request to remove access.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.