Popular Services
Request new software to be installed on your USJ computer
Request institutional data for reports, self-studies and other projects.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
This service is for reporting issues using or logging in to Blackboard.
Report an issue with Blackboard enrollments (Faculty/Student)
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
This service is for reporting printing, scanning, or copying issues.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Use this service to report a problem and request assistance with FortiClient VPN.
Do it yourself - Reset / Unlock / Change your USJ Password.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
IT Support for On-Campus Events, 2 weeks advance notice required
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.