Popular Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request access hub to USJ resources and applications

Request new software to be installed on your USJ computer

Request institutional data for reports, self-studies and other projects.

IT Support for On-Campus Events, 2 weeks advance notice required

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Assistance with Reset / Unlock of your USJ Password.

Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Submit a request to OIT to coordinate a training session

Do it yourself - Reset / Unlock / Change your USJ Password.

Report issue with Slate application

Report an issue with USJ Phones

Request from Bursar Office to run eBill(s)

Basic Service Ticket to report an issue.

User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Report an issue with Echo60

Request an Add, Change or Move to a USJ Phone

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.

Connecting to USJ Wireless

This service is for reporting issues using or logging in to Blackboard.