Popular Services

Request new software to be installed on your USJ computer

Basic Service Ticket to report an issue.

Request access hub to USJ resources and applications

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

This service is for reporting printing, scanning, or copying issues.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Assistance with Reset / Unlock of your USJ Password.

Request institutional data for reports, self-studies and other projects.

This service is for reporting issues using or logging in to Blackboard.

Request App deployments to USJ iPads

For submitting requests and ideas for larger scale projects.

Having problems with Examplify?

Report issue with EdConnect application

Connecting to USJ Wireless

Add or Remove Door Access Permissions for a User or Access Level in a Building

IT Support for On-Campus Events, 2 weeks advance notice required

Report Suspicious Email

Jenzabar Data Issue

Print Card Access for student workers on a temporary basis.

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Support for Hardware Issues

Use this service to report a problem and request assistance with FortiClient VPN.

Submit a request to OIT to coordinate a training session

Report an issue with Blackboard enrollments (Faculty/Student)

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.