Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Request new software to be installed on your USJ computer
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Add or Remove Door Access Permissions for a User or Access Level in a Building
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Request institutional data for reports, self-studies and other projects.
IT Support for On-Campus Events, 2 weeks advance notice required
Report an issue with Blackboard enrollments (Faculty/Student)
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
This service is for reporting issues using or logging in to Blackboard.