Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
This service is for reporting issues using or logging in to Blackboard.
IT Support for On-Campus Events, 2 weeks advance notice required
Request institutional data for reports, self-studies and other projects.
Request new software to be installed on your USJ computer
This service is for reporting issues using or logging in to Blackboard Collaborate.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Use this service to report a problem and request assistance with FortiClient VPN.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Report an issue with Blackboard enrollments (Faculty/Student)
Do it yourself - Reset / Unlock / Change your USJ Password.