Popular Services
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request institutional data for reports, self-studies and other projects.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Do it yourself - Reset / Unlock / Change your USJ Password.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
This service is for reporting issues using or logging in to Blackboard.
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
IT Support for On-Campus Events, 2 weeks advance notice required
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Report an issue with Blackboard enrollments (Faculty/Student)
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Move Equipment to New Location - related to office move
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.