Popular Services

Request access hub to USJ resources and applications

Assistance with Reset / Unlock of your USJ Password.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request new software to be installed on your USJ computer

Request institutional data for reports, self-studies and other projects.

Connecting to USJ Wireless

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.

Basic Service Ticket to report an issue.

This service is for reporting printing, scanning, or copying issues.

This service is for reporting issues using or logging in to Blackboard.

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Use this service to report a problem and request assistance with FortiClient VPN.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Support for Hardware Issues

Do it yourself - Reset / Unlock / Change your USJ Password.

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.

IT Support for On-Campus Events, 2 weeks advance notice required

Report an issue with Blackboard enrollments (Faculty/Student)

Print Card Access for student workers on a temporary basis.

This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.