Popular Services
Request new software to be installed on your USJ computer
Request institutional data for reports, self-studies and other projects.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
IT Support for On-Campus Events, 2 weeks advance notice required
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Print Card Access for student workers on a temporary basis.
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Add or Remove Door Access Permissions for a User or Access Level in a Building
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.