Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request new software to be installed on your USJ computer
IT Support for On-Campus Events, 2 weeks advance notice required
Use this service to report a problem and request assistance with FortiClient VPN.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Request institutional data for reports, self-studies and other projects.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Print Card Access for student workers on a temporary basis.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
This service is for reporting issues using or logging in to Blackboard.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Report an issue with Blackboard enrollments (Faculty/Student)