Popular Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request institutional data for reports, self-studies and other projects.
Request new software to be installed on your USJ computer
This service is for reporting issues using or logging in to Blackboard.
Do it yourself - Reset / Unlock / Change your USJ Password.
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Report an issue with Blackboard enrollments (Faculty/Student)
IT Support for On-Campus Events, 2 weeks advance notice required
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Add or Remove Door Access Permissions for a User or Access Level in a Building
Use this service to report a problem and request assistance with FortiClient VPN.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.