Popular Services

Request new software to be installed on your USJ computer


Basic Service Ticket to report an issue.


Request access hub to USJ resources and applications


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


This service is for reporting printing, scanning, or copying issues.


Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.


Assistance with Reset / Unlock of your USJ Password.


Request institutional data for reports, self-studies and other projects.


This service is for reporting issues using or logging in to Blackboard.


For submitting requests and ideas for larger scale projects.


Report issue with EdConnect application


Connecting to USJ Wireless


Add or Remove Door Access Permissions for a User or Access Level in a Building


IT Support for On-Campus Events, 2 weeks advance notice required


Report Suspicious Email


Jenzabar Data Issue


Print Card Access for student workers on a temporary basis.


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Support for Hardware Issues


Use this service to report a problem and request assistance with FortiClient VPN.


Submit a request to OIT to coordinate a training session


Report an issue with Blackboard enrollments (Faculty/Student)


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.