Popular Services

Request new software to be installed on your USJ computer

Assistance with Reset / Unlock of your USJ Password.

Request access hub to USJ resources and applications

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Request institutional data for reports, self-studies and other projects.

IT Support for On-Campus Events, 2 weeks advance notice required

Report issue with EdConnect application

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

This service is for reporting issues using or logging in to Blackboard.

Basic Service Ticket to report an issue.

Report issue with Slate application

For submitting requests and ideas for larger scale projects.

This service is for reporting printing, scanning, or copying issues.

Connecting to USJ Wireless

Use this service to report a problem and request assistance with FortiClient VPN.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

Do it yourself - Reset / Unlock / Change your USJ Password.

Jenzabar Data Issue

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Support for Hardware Issues

Submit a request to OIT to coordinate a training session

Used to request a new code be added to Slate.

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

For general Slate changes.

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.