Popular Services
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request new software to be installed on your USJ computer
Request institutional data for reports, self-studies and other projects.
Move Equipment to New Location - related to office move
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
This service is for reporting issues using or logging in to Blackboard.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Report an issue with Blackboard enrollments (Faculty/Student)
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
IT Support for On-Campus Events, 2 weeks advance notice required
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Do it yourself - Reset / Unlock / Change your USJ Password.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Use this service to report a problem and request assistance with FortiClient VPN.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.