Popular Services

Request new software to be installed on your USJ computer

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Request access hub to USJ resources and applications

Basic Service Ticket to report an issue.

Assistance with Reset / Unlock of your USJ Password.

Schedule Cyber Security Training with USJ Information Technology

Jenzabar Data Issue

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Submit a request to OIT to coordinate a training session

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Report issue with Slate application

Problems with Software?

Support for Hardware Issues

For USJ Office Deskphones, Voicemail Pin/Password Reset Request.

This service is for reporting printing, scanning, or copying issues.

IT Support for On-Campus Events, 2 weeks advance notice required

For general Slate changes.

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Request institutional data for reports, self-studies and other projects.

Connecting to USJ Wireless

Use this service to report a problem and request assistance with FortiClient VPN.

This service is for reporting issues using or logging in to Blackboard.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Having problems with Examplify?

Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.