Popular Services
Print Card Access for student workers on a temporary basis.
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request institutional data for reports, self-studies and other projects.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
IT Support for On-Campus Events, 2 weeks advance notice required
This service is for reporting issues using or logging in to Blackboard.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Use this service to report a problem and request assistance with FortiClient VPN.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Report an issue with Blackboard enrollments (Faculty/Student)
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.