Popular Services
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
This service is for reporting issues using or logging in to Blackboard.
Move Equipment to New Location - related to office move
Request institutional data for reports, self-studies and other projects.
IT Support for On-Campus Events, 2 weeks advance notice required
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Do it yourself - Reset / Unlock / Change your USJ Password.
Report an issue with Blackboard enrollments (Faculty/Student)
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Use this service to report a problem and request assistance with FortiClient VPN.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.