Popular Services

Request new software to be installed on your USJ computer


Assistance with Reset / Unlock of your USJ Password.


Request access hub to USJ resources and applications


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Request institutional data for reports, self-studies and other projects.


IT Support for On-Campus Events, 2 weeks advance notice required


Report issue with EdConnect application


Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


This service is for reporting issues using or logging in to Blackboard.


Basic Service Ticket to report an issue.


Report issue with Slate application


For submitting requests and ideas for larger scale projects.


This service is for reporting printing, scanning, or copying issues.


Connecting to USJ Wireless


Use this service to report a problem and request assistance with FortiClient VPN.


Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.


Do it yourself - Reset / Unlock / Change your USJ Password.


Jenzabar Data Issue


Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)


Support for Hardware Issues


Submit a request to OIT to coordinate a training session


Used to request a new code be added to Slate.


Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.


For USJ Office Deskphones, Voicemail Pin/Password Reset Request.