Popular Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Request access hub to USJ resources and applications


Request new software to be installed on your USJ computer


Assistance with Reset / Unlock of your USJ Password.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Basic Service Ticket to report an issue.


Report an issue with USJ Phones


This service is for reporting issues using or logging in to Blackboard.


Report issue with Slate application


Report Suspicious Email


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Report an issue with Blackboard enrollments (Faculty/Student)


Support for Hardware Issues


Jenzabar Password Reset Request


For USJ Office Deskphones, Voicemail Pin/Password Reset Request.


This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.


This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.


Request institutional data for reports, self-studies and other projects.


Use this service to report a problem and request assistance with FortiClient VPN.


Connecting to USJ Wireless


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


This service is for reporting issues using or logging in to Blackboard Collaborate.