Popular Services
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Request institutional data for reports, self-studies and other projects.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
This service is for reporting issues using or logging in to Blackboard.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Move Equipment to New Location - related to office move
This service is for reporting printing, scanning, or copying issues.
Do it yourself - Reset / Unlock / Change your USJ Password.
Use this service to report a problem and request assistance with FortiClient VPN.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Report an issue with Blackboard enrollments (Faculty/Student)
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
IT Support for On-Campus Events, 2 weeks advance notice required
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.