Popular Services
Request institutional data for reports, self-studies and other projects.
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Print Card Access for student workers on a temporary basis.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
IT Support for On-Campus Events, 2 weeks advance notice required
Move Equipment to New Location - related to office move
Add or Remove Door Access Permissions for a User or Access Level in a Building
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
This service is for reporting issues using or logging in to Blackboard.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Use this service to report a problem and request assistance with FortiClient VPN.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
USJ Student Worker - no longer employed. Request to remove access.
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.