My Recently Visited Services

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.


Request institutional data for reports, self-studies and other projects.


This service is for reporting issues using or logging in to Blackboard.


Assistance with Reset / Unlock of your USJ Password.


Connecting to USJ Wireless


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Report an issue with Blackboard enrollments (Faculty/Student)


Request access hub to USJ resources and applications


Request new software to be installed on your USJ computer


Request an Add, Change or Move to a USJ Phone


USJ Student Worker - no longer employed. Request to remove access.


Report an issue with Echo60


IT Support for On-Campus Events, 2 weeks advance notice required


Submit a request to OIT to coordinate a training session


This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.


Basic Service Ticket to report an issue.


Report an issue with USJ Phones


For submitting requests and ideas for larger scale projects.