My Recently Visited Services

Submit a request for courses setup in Blackboard to sync to ExamSoft.


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.


Report an issue with Blackboard enrollments (Faculty/Student)


Request access hub to USJ resources and applications


Assistance with Reset / Unlock of your USJ Password.


Request institutional data for reports, self-studies and other projects.


Connecting to USJ Wireless


Basic Service Ticket to report an issue.


Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


Use this service to report a problem and request assistance with FortiClient VPN.


IT Support for On-Campus Events, 2 weeks advance notice required


Report Suspicious Email


Report an issue with Echo60


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Use this service to request a course be added to your Echo360 account.

Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.


This service is for reporting issues using or logging in to Blackboard Collaborate.


For USJ Office Deskphones, Voicemail Pin/Password Reset Request.


Request new software to be installed on your USJ computer


This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.


Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)


Used to request a new code be added to Slate.


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Report an issue with USJ Phones


Request from Bursar Office to run eBill(s)