My Recently Visited Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Move Equipment to New Location - related to office move

Basic Service Ticket to report an issue.

Request access hub to USJ resources and applications

Request institutional data for reports, self-studies and other projects.

Assistance with Reset / Unlock of your USJ Password.

Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.

Print Card Access for student workers on a temporary basis.

Report issue with EdConnect application

USJ Student Worker - no longer employed. Request to remove access.

Request App deployments to USJ iPads

Do it yourself - Reset / Unlock / Change your USJ Password.

IT Support for On-Campus Events, 2 weeks advance notice required

Connecting to USJ Wireless

Report an issue with Blackboard enrollments (Faculty/Student)

Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.

Report Suspicious Email

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Use this service to report a problem and request assistance with FortiClient VPN.

Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.

Support for Hardware Issues

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.