My Recently Visited Services

IT Support for On-Campus Events, 2 weeks advance notice required


USJ Student Worker - no longer employed. Request to remove access.


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Jenzabar Data Issue


User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.


Used to request a new code be added to Slate.


Use this service to report a problem and request assistance with FortiClient VPN.


Request access hub to USJ resources and applications


Report an issue with Echo60


Submit a request to OIT to coordinate a training session


Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.


Request from Bursar Office to run eBill(s)


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Report Suspicious Email


Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Request institutional data for reports, self-studies and other projects.


This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.


Basic Service Ticket to report an issue.


This service is for reporting issues using or logging in to Blackboard.


Assistance with Reset / Unlock of your USJ Password.


Use this service to request a course be added to your Echo360 account.

Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.


This service is for reporting printing, scanning, or copying issues.