My Recently Visited Services

Support for Hardware Issues


Assistance with Reset / Unlock of your USJ Password.


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


Request access hub to USJ resources and applications


Request institutional data for reports, self-studies and other projects.


Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.


Jenzabar Data Issue


Report an issue with Blackboard enrollments (Faculty/Student)


Basic Service Ticket to report an issue.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Request new software to be installed on your USJ computer


Connecting to USJ Wireless


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Report issue with Slate application


Issues and requests related to Powerfaids software.


Add or Remove Door Access Permissions for a User or Access Level in a Building


This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.


Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)


Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)


This service is for reporting issues using or logging in to Blackboard Collaborate.


This service is for reporting issues using or logging in to Blackboard.


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Schedule Cyber Security Training with USJ Information Technology


Request from Bursar Office to run eBill(s)


Report an issue with Echo60