My Recently Visited Services
Request new software to be installed on your USJ computer
Request institutional data for reports, self-studies and other projects.
Add or Remove Door Access Permissions for a User or Access Level in a Building
Report an issue with Blackboard enrollments (Faculty/Student)
Do it yourself - Reset / Unlock / Change your USJ Password.
IT Support for On-Campus Events, 2 weeks advance notice required
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
User issues – students getting an error message. (example: their account can’t be found in the system. ) STUDENTS SHOULD SUBMIT THEIR OWN TICKETS.
This service is for reporting issues using or logging in to Blackboard.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Issues and requests related to Powerfaids software.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.