My Recently Visited Services
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Do it yourself - Reset / Unlock / Change your USJ Password.
Issues and requests related to Powerfaids software.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Use this service to report a problem and request assistance with FortiClient VPN.
Request new software to be installed on your USJ computer
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
This service is for reporting issues using or logging in to Blackboard.
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
Submit a request for courses setup in Blackboard to sync to ExamSoft.
Print Card Access for student workers on a temporary basis.
Report an issue with Blackboard enrollments (Faculty/Student)