My Recently Visited Services
Request institutional data for reports, self-studies and other projects.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Print Card Access for student workers on a temporary basis.
This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
IT Support for On-Campus Events, 2 weeks advance notice required
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
This service is used to request new fax service, discontinue existing fax service, or convert from physical to eFax service.
This service is for reporting issues using or logging in to Blackboard.
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Use this service to report a problem and request assistance with FortiClient VPN.
This service is for reporting printing, scanning, or copying issues.
Use this service to report general issues with voicemail on your USJ phone. If you need your voicemail password reset because you cannot access it, please use the Voicemail Pin/Password Reset Request.
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.