My Recently Visited Services
Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.
Request new software to be installed on your USJ computer
Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.
IT Support for On-Campus Events, 2 weeks advance notice required
Course issues – students or faculty can’t see their courses, can’t see their reports, or don’t see the right students in their courses. STUDENTS SHOULD SUMBMIT THEIR OWN TICKETS.
Request institutional data for reports, self-studies and other projects.
Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)
Use this service to request a course be added to your Echo360 account.
Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.
Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)
Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.
For USJ Office Deskphones, Voicemail Pin/Password Reset Request.
This service is for reporting issues using or logging in to Blackboard.
Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.
Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.
Move Equipment to New Location - related to office move
Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.
This service is for reporting printing, scanning, or copying issues.
Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.
Report an issue with Blackboard enrollments (Faculty/Student)