My Recently Visited Services

This service is for reporting issues using or logging in to Blackboard.


Report an Issue with technology in classrooms, conference room, auditorium, seminar rooms, etc.


Basic Service Ticket to report an issue.


Assistance with Reset / Unlock of your USJ Password.


This service is for reporting issues using or logging in to Blackboard Collaborate.


Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.


Connecting to USJ Wireless


Request new software to be installed on your USJ computer


Request institutional data for reports, self-studies and other projects.


Report issue with Slate application


Report an issue with Echo60


This service is for reporting printing, scanning, or copying issues.


Print Card Access for student workers on a temporary basis.


Support for Hardware Issues


Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)


Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.


USJ Student Worker - no longer employed. Request to remove access.


IT Support for On-Campus Events, 2 weeks advance notice required


Use this service to request a course be added to your Echo360 account.

Faculty can use Echo360 to record lectures and share videos with their students. When faculty link Echo360 to their Blackboard course, they can view analytics of student access and activity. Use this form to request an Echo360 account or an Echo360 course shell.


Request an Add, Change or Move to a USJ Phone


For submitting requests and ideas for larger scale projects.


Used to request a new code be added to Slate.


Unable to access the site or a particular database in the Library Research Databases.
Research Databases – Access articles in scholarly journals on various topics.


Use this service to request assignment (or reassignment) of a USJ owned iPad to a new user.